Users can track their shipments by contacting a customer care agent via the support email: firstname.lastname@example.org. The message should include the order number of the shipment. Upon sending the message, you can expect a reply on the shipment status a few hours after.
Typically, the orders get delivered within 5-9 business days. However, due to several unplanned circumstances, the delivery date may extend to 15days (especially for international orders). But if the order extends beyond fifteen days, we advise you to contact us quickly to track your shipment.